Support
We're here to help
Email support
Questions, problems, or a feature you need? Email us and a real person will reply, usually within one business day.
When you write, include your store address (your-store.myshopify.com) and, if something isn't working, what you were doing when it happened.
Common questions
How do I install Biltworx?
Add it to your store from the Shopify App Store. Your products and orders come over automatically, so there's nothing to retype.
How does my crew get in?
Share your crew link from the Biltworx admin. Builders enter the shop code and their first name. They don't need an account or a password.
Does it work on shop computers?
Yes. The builder portal works on phones and on the desktop computers in your shop.
How does billing work?
Every plan starts with a 30-day free trial. After that, the monthly charge appears on your Shopify bill. Billing runs through Shopify, so we never see your card details.
How do I cancel?
Uninstall Biltworx from your Shopify admin. Charges stop from the next billing cycle.
What happens to my data if I uninstall?
Your store's jobs, guides, builder records and settings are deleted after you uninstall, as described in our Privacy Policy. Export anything you need first.
A builder wants their records removed.
They can ask you, as their shop's admin, or email us and we'll work with you to remove them.